Nevada State Public Charter School Authority Complaint Process

PURPOSE

When a parent, legal guardian, student, an employee of a charter school or community member reaches out to the Nevada State Public Charter School Authority (“SPCSA”) with a complaint, concern or allegation, the SPCSA’s primary goals are to ensure that the charter school:

1. addresses complaints, concerns and allegations that are directed to the school, including providing appropriate responses
2. follows its charter contract; and
3. has not violated any applicable laws

The tables below provide information regarding when a member of the public should direct their complaint, concern, allegation to the charter school versus the State Public Charter School Authority.

Table 1.1                                                                                              Table 1.2

Charter School Level Complaint Process

Complainants should use the charter school’s complaint policy outlined in the charter school’s Parent and Student Handbook to issue their informal/formal complaint, concern or allegation directly to the charter school per issues outlined in table 1.1 above.

SPCSA Level Complaint Process per NRS 388A.395 – 388A.3975

If the charter school does not satisfactorily address a charter school level complaint, concern, or allegation, or the issue relates to items outlined in table 1.2 above, a parent, legal guardian, pupil who is at least 18 years of age, an employee of a charter school or community member may direct their complaint, concern or allegation to the SPCSA. To initiate the SPCSA complaint process, submit your issue through [email protected] or URL link, http://charterschools.nv.gov/ForParents/Submit_a_Complaint/. Once the complaint, concern, or allegation is received a SPCSA staff member will review the submission and may contact the complainant to ask questions surrounding the complaint, concern, or allegation. SPCSA staff will provide communication to the complainant during and after the issue has been investigated and/or closed.